Changing or cancelling a product order
Email [email protected] with your order reference, if available, and a clear statement of what you would like to change or cancel. We will check the stage of your order and explain the options. A request to change a specification is separate from a right to cancel; we will confirm any agreed replacement specification and price.
Eligible standard online goods can be cancelled from placing your order until 14 days after the day you receive them (normally the last item if delivered separately), with another 14 days to return them. The Returns page explains refunds and the limited exceptions for genuinely personalised or qualifying sealed hygiene goods. Dispatch alone does not end a statutory cancellation right.
Online consultation and other services booked online
Where a statutory cooling-off right applies to a service contract, it normally lasts 14 days starting the day after the contract is made. If you want the service to begin sooner, we ask for your express request and explain the effect on cancellation before starting.
If you then cancel after a valid early-start request, a proportionate charge may apply for work properly supplied up to cancellation. The right to cancel a fully completed service is lost only where the required request and acknowledgement were given. We do not describe the £60 consultation fee as automatically non-refundable.
Appointments and rescheduling
Please tell the named service provider promptly if you need to rearrange. Any booking-specific deposit or cancellation terms must be provided before the booking is agreed and remain subject to your consumer rights. This page does not introduce a new late-cancellation fee or no-show charge.
If we have to cancel a service we are providing and cannot agree a suitable alternative, we refund the amount paid for that undelivered service. A fitting appointment and collection of a system are separate arrangements.
Optional cancellation form
You can use this form or send any clear statement that you wish to cancel. You do not need our approval to exercise a statutory cancellation right.
To: MANEWAY / Crown & Confidence Co.
MANEWAY Returns — c/o Glam Knights, 16 Bury New Road, Bolton, BL2 6QB, United Kingdom
[email protected]
I/We hereby give notice that I/We cancel my/our contract for the following goods/services:
Goods or services:
Ordered on / received on:
Order reference (if available):
Name:
Address:
Date:
Signature (only if sent on paper):
Download the standard cancellation form · Email a cancellation request
Delete the alternatives that do not apply. A message sent by the deadline is sufficient; the order reference helps us find the order but is not compulsory.