Terms of sale

MANEWAY is the men’s hair-system brand by Crown & Confidence Co. This website lets you browse and email an enquiry. Sending an enquiry does not place an order. These terms cover purchases agreed directly with us. Any separately booked professional service will identify the provider and the terms that apply before you agree to it.

Check your base, colour, grey blend, density, size and preparation before placing an order. Photos and colour guides help you compare options; screen settings and lighting can affect their appearance. If you are unsure, ask for guidance before ordering or making alterations.

The specification we agree with you forms part of your order. We will discuss availability or a proposed alternative with you rather than substitute a different system without your agreement.

You can order a system using your own specifications or choose personal matching. Fitting, cut-in, maintenance and optional preparation are separate unless your order expressly includes them.

Online consultation is a separate £60 service to help existing wearers make their first independent purchase: organising specifications, explaining options and guiding their first selection. Arrangements and service terms are confirmed manually before agreement; this website does not automatically book or charge for it.

UK stock is quoted separately, subject to availability. For confirmed UK stock, tracked UK delivery is £5.95 per order.

United Kingdom, including Northern Ireland. Guernsey, Jersey, the Isle of Man and other countries are not currently available.

A base trim or basic hair length trim requires preparation in China. Tape strips alone do not require cutting.

Delivery and any applicable import charges are excluded from the product estimate and must be confirmed separately. Direct delivery from China is not open for sale.

Dispatch and delivery estimates must be confirmed before payment when sales open. They depend on availability, dispatch location and selected preparation. Tracking information will be provided after dispatch.

Prices are in pounds sterling. The price for your selected product, applicable taxes, agreed extras and delivery will be shown before payment. “From” prices are starting points and are not a quotation for every combination.

Your confirmation sets out what you have ordered and the agreed delivery or collection arrangements. If we cannot fulfil an order, we will contact you about a suitable alternative or refund; you do not have to accept an alternative. If we cannot fulfil a paid order, we will refund the full amount, including delivery.

Before any agreed trimming or personalised preparation, check the measurements and instructions we will use. We will explain any resulting restriction on change-of-mind cancellation before you commit. Choosing an ordinary stocked option does not by itself make your order bespoke.

A confirmed MANEWAY Passport is created manually after your product has been delivered and your purchase status is stable. It records the specifications of the product actually purchased and supplied.

Information you provide about later fitting or cut-in by an external barber may be added manually as supplementary notes. Your original supplied-product specifications stay separate and unchanged.

Giving us your four-digit Passport reference, or your order email if you cannot find it, lets us look for your record manually. We confirm availability and price with you before payment.

This is a request for manual review, not a paid order. Before a replacement order is placed, you must explicitly confirm its specifications, price and purchase.

No reply means no feedback received. Silence never authorises a new purchase, a specification change or a payment.

Creating a Passport, or not reporting a problem, does not remove your statutory consumer rights.

Our Returns and Cancellation pages explain how to contact us and the rights that apply. Tell us about an issue so we can review it and agree the appropriate next step. Keep photos or packaging if useful, but a statutory right does not depend on having every original item of packaging.

Nothing in these terms removes your statutory consumer rights or limits liability that cannot lawfully be limited. We remain responsible for supplying products that meet the contract and for services we provide with reasonable care and skill.